Archive for the ‘Customer Service’ Category

Customer Service Rule No 1

It always amazes me how so many companies get some really simple things so wrong when it comes to customer service.
We recently had a new kitchen fitted at home and there were one or two issues with the quartz worktops. Nothing major but, when you’re spending a lot of money on something, you do want it to be right.
The initial dealings with the worktop suppliers’ went well. Photos were emailed to show the issues and they readily agreed that the problems were unacceptable.
Result!
Consequently, an appointment was made for someone to come along and inspect the worktops, so that they could …

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@stevebimpson